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Customer experience consulting · Monterrey, Mexico

We improve your customers' experience, without the hassle.

We look at how you serve customers today, find what to improve first and help you put it into practice with simple tools. For startups, small businesses and enterprises across Mexico.

Take the free ClienteCheck See plans and pricing

Free · 7 minutes · instant results

Datsool ClienteCheck · Free

First, understand where you stand.

An assessment of six areas of your service, with different questions for startups and for small businesses.

  1. Answer

    24 multiple-choice questions, in 7 minutes.

  2. See your result

    A 1 to 5 score, overall and by area.

  3. Act

    One action per area and free tools: complaints log, QR feedback box and improvement plan.

Take the free ClienteCheck

3.2of 5
StrengthPriority
Example: a business with friendly service, but no process for complaints.

Plans and pricing

From assessment to improvement plan.

The ClienteCheck tells you where you are. These plans take you where you want to go.

For entrepreneurs and small businesses

ClienteCheck Pro

Turn your result into an action plan.

$2,800 MXN + VAT

  • In-depth questionnaire about your business
  • Recommendations and priorities tailored to you
  • 60-minute one-on-one session with a specialist
  • Your improvement plan loaded into your account, with 3 free months of Plus to put it into action
I want ClienteCheck Pro

For mid-size and large companies

Enterprise CX Assessment

We step into your operation, review your data and deliver an assessment you can make decisions with.

  • Focused pilot1 campaign or site
  • Full assessmentThe whole operation
  • Monthly supportPlatform included

With monthly support, your team uses the Datsool platform Business plan at no cost: up to 25 people with roles, tasks, team chat and reports.

Custom quote, based on the size of your operation.

See what each level includes

Datsool platform · included in your account

The tools to take care of your customers, in one place.

What we recommend, you can put into action the same day, with nothing to install and right from your phone. (The platform is in Spanish for now.)

Free for up to 3 people

Plus $349 · Business $799 MXN a month + VAT

Create your free account Compare plans

  • Listen to your customers

    • QR feedback box for your counter: what customers write goes straight to your log
    • Post-purchase survey: customers rate you with a QR at checkout or on WhatsApp
    • Complaints log to record, assign and close every case

  • Bring them back

    • Customers with their purchase and complaint history
    • Digital stamp card: reach the goal, get the reward
    • This week's birthdays so you can greet them on time

  • Sell and keep your numbers

    • Point of sale with a PIN per person and end-of-day cash count
    • Inventory that updates itself and tells you when to restock
    • Finances and payroll: monthly income, expenses and profit
    • Import from Excel your customers and products

  • Organize your team

    • Invitations with permissions: everyone sees only their apps
    • Tasks and performance; a complaint left unattended for 48 h becomes a task automatically
    • Team chat and reports for the owner

  • Improve every month

    • 90-day improvement plan with owners and dates
    • Wiki with guides and ready-to-copy templates
    • Your CXM, your way: arrange your apps and use several at once

Launch program

We're just getting started and we want to grow with you.

40%Founder pricing for our first 5 clients, in exchange for a case study and your testimonial.
25%Launch pricing on all services until October 31, 2027.

The Datsool method

Data doesn't improve the experience. Decisions do.

Four steps, and each one ends with something you can use.

  1. 01

    Assess

    We measure how you serve customers today with the ClienteCheck, interviews and your own data.

  2. 02

    Analyze

    We find the pattern behind complaints, waiting times and customers who don't come back.

  3. 03

    Prioritize

    We pick a few improvements: the highest impact at the lowest cost, with an owner and a date.

  4. 04

    Evolve

    We put them into action and measure progress to keep improving.

  • Simple first

    If a form and a QR code solve it today, that's where we start. The big platform can wait.

  • An analytics department within reach

    Customer analysis with method and data, sized to your budget and without hiring a whole team.

  • Until it works

    We don't hand over a fifty-page report: we help you implement every improvement.

Let's talk about your customers.

Tell us what's happening in your business or operation. We'll reply personally with a clear idea of where to start.

Write to us contacto@datsool.com

Not yet? Read our customer experience articles (in Spanish).

Our team has experience working for companies like

  • Viva Aerobus
  • PayPal
  • Woodforest National Bank
  • Instacart
  • ContactPoint360
  • ResultsCX

Professional experience of our team as employees of these companies.

Who we are

A consultancy built for real businesses.

Datsool was born so that any business, not just the big ones, can understand its customers and decide with data, without paying for an analytics department or buying platforms it doesn't need yet.

It was founded by Sergio C. M., a customer experience specialist with more than eight years in airlines, banking, digital payments, e-commerce and industry. He knows service from both sides: what the customer goes through and what the company needs to improve.