DatsoolMonterrey · Nuevo León · Mexico
Customer experience consulting in Monterrey.
Datsool is a customer experience (CX) consultancy founded in Monterrey in 2025. We help startups, small businesses and companies in Nuevo León, including those arriving with nearshoring, understand what their customers go through, what to improve first and how to put it into practice with simple tools and data.
What we do
- Customer experience assessment across 6 areas
- Voice of the customer programs: surveys, QR feedback box and follow-up
- Complaint management: logging, root causes and response times
- Process improvement and simple digitalization
- Contact center assessment and service metrics
Who it's for
- Startups that want to listen to their customers from day one
- Small businesses in Monterrey that get complaints and don't know where to start
- Mid-size and large companies with several channels or a contact center
How we work in Monterrey
Assessment
You start with the free ClienteCheck or a call so we can understand your case.
Visit
We come to your business in the metro area to see the operation and talk with your team.
Plan
We prioritize a few improvements with high impact and low implementation cost.
Measurement
We measure every month and adjust, on-site or online.
Services and pricing
- Datsool ClienteCheck: free assessment in 7 minutes.
- ClienteCheck Pro: analysis of your results and a one-on-one session, $2,800 MXN + VAT.
- Enterprise CX Assessment: pilot, full assessment and monthly support, with a custom quote.
- Datsool platform: point of sale, complaints, QR feedback box and team; free for up to 3 people, Plus $349 and Business $799 MXN a month + VAT.
Frequently asked questions
Do you work on-site in Monterrey?
Yes. Datsool was founded in Monterrey in 2025. We visit your business in Monterrey and its metro area (San Pedro Garza García, San Nicolás, Guadalupe, Apodaca, Santa Catarina, Escobedo and García) to observe the operation and interview your team. For the rest of Mexico and abroad we work online.
How much does customer experience consulting cost?
You can start for free with the ClienteCheck. ClienteCheck Pro costs $2,800 MXN + VAT and the Datsool platform is free for up to 3 people (Plus $349 and Business $799 MXN a month + VAT). For companies, the assessment and monthly support are quoted based on the size of the operation.
Is my business too small for CX consulting?
No. Many improvements start with something simple, like a form with a QR code to collect suggestions and complaints, and a monthly review of what your customers say. You don't need an expensive platform to get started.
Do you work with contact centers?
Yes. We review contact reasons, times, complaints and quality in in-house or outsourced contact centers, and prioritize improvements that are inexpensive to implement.