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MXUS

For companies · Enterprise CX Assessment

Turn customer experience problems into an improvement plan.

For mid-size and large companies. When there are several channels, several departments or a contact center, a questionnaire isn't enough. We step into your operation, review your data and deliver an assessment that leadership can use to make decisions.

Request an assessment See the three levels

It's for you if

  • You have an in-house or outsourced contact center
  • You receive complaints through several channels and departments
  • You have data, but no metrics that guide decisions

What you get

  • Executive report with the maturity level of each area
  • Assessment of processes and channels, with their pain points
  • Analysis of your service data
  • Prioritized roadmap

How we work

  1. Kickoff

    We define the scope, the departments involved and the data sources.

  2. Discovery

    Interviews, observation of the operation and review of tickets, CRM and reports.

  3. Analysis

    We measure times, contact reasons, complaints and satisfaction, and find the root causes.

  4. Presentation

    We review the findings with leadership and agree on the roadmap.

Three levels, so you can move forward without overcommitting

Level 1

Focused pilot

Who it's for
You want to test the method on a real case before taking it to the whole operation.
Scope
One campaign, one site or one channel.
What you get
The assessment of that scope and the measured impact, so you can decide whether to expand.
Next step
If you hire the full assessment within the next 60 days, the pilot is credited toward it.

Level 2

Full assessment

Who it's for
You need to see the whole operation so leadership can set priorities.
Scope
The whole operation: people, processes, channels and data.
What you get
Executive report and prioritized roadmap.
Next step
Implement the roadmap, on your own or with our support.

Level 3

Monthly support

Who it's for
You already know what to improve and want support to do it and sustain it.
Scope
We implement the improvements with you, measure every month and adjust.
What you get
Progress on your priorities, measured every month.
Includes
The Datsool platform on the Business plan for your team for as long as the support lasts.

Every proposal is built around the size of your operation. Need something specific? We also offer consulting days. Ask for a quote.

Let's talk about your operation.

Request an assessment